Last updated: 22 September 2026
1. Overview
This policy explains how we set, collect and refund professional fees. It sits alongside the written service agreement you receive before we act for you. If anything in your service agreement differs from this policy, the service agreement applies.
2. Consultation fees
The consultation fee, and whether any part of it is credited if you engage us, is confirmed when you book. You'll know the amount before your appointment.
3. Written estimate and service agreement
Before we start work, we give you:
- a copy of the Consumer Guide published by OMARA;
- a written service agreement describing the services we'll provide;
- a written estimate of our professional fees, and of disbursements and government charges we're aware of;
- the payment schedule, and when fees become due.
If the scope of work changes, we'll tell you in writing and agree any change in fees with you before doing the additional work.
4. What our fees don't include
Unless your service agreement says otherwise, our professional fees don't include:
- visa application charges and other amounts payable to the Department of Home Affairs;
- Administrative Review Tribunal application fees;
- skills assessment, English test and state nomination fees;
- health examination, police certificate, translation and certification costs;
- courier, postage and other third-party costs.
5. Fees paid in advance
Fees paid in advance for services not yet provided are client money. In line with the Code of Conduct, we deposit client money into a separate clients' account and transfer it to our business account only once the relevant work has been done, and we give you a statement of services.
6. Invoices and receipts
We issue an invoice for each fee and a receipt for each payment. Invoices describe the services provided.
7. Refunds
- Services not provided. If we don't provide some or all of the agreed services, we will refund fees paid in advance for the services not provided.
- If you end the agreement. You may end our agreement at any time by telling us in writing. We will charge for work properly completed up to that point, as set out in the service agreement, and refund any balance of fees paid in advance.
- If we end the agreement. We may end the agreement in limited circumstances allowed by the Code of Conduct, such as a conflict of interest or where you ask us to act unlawfully. We'll give you reasonable notice, and refund fees for work not performed.
- Refusals. A visa refusal doesn't by itself entitle you to a refund of fees for services properly provided in line with the service agreement. Your rights under the Australian Consumer Law are not affected.
We will process agreed refunds promptly, generally within 14 days.
8. Government charges and refunds
Government charges are paid to, and refunded by, the relevant government agency under its own rules. They are generally not refundable if an application is refused or withdrawn, except in limited circumstances set by law.
9. Your consumer rights
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
10. Questions or disputes
If you have a question about a fee, please contact us first. If we can't resolve it, see our Complaints Policy for other options.
Seer Migration
Swati Kharoud, Registered Migration Agent, MARN XXXXXXX
29 Doma Dr, Truganina VIC 3029, Australia
Email: info@seermigration.com.au
Phone: +61 491 570 156